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Gemplers - 5% discount on Sitewide

Excellent place to buy safety supplies, something most gardeners overlook. Great sign department too, they can make just about any type of sign. I give 25% discount on Statewide {{Redacted}} http://wativ.com/promo-codes/gemplers-com/ you need a discount so you check this link
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Review
#1235192 Review #1235192 is a subjective opinion of poster.
Reason of review
:)
Resolved
2.0
Details

Update by user Dec 12, 2017

I called back and spoke to another customer service rep who was absolutely professional and took care of the complaint credit to this rep as a professional and saved the company's reputation

Original review posted by user Dec 12, 2017

I had purchased jeans in September that were backordered, Knowing what I know...
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Review
#1146944 Review #1146944 is a subjective opinion of poster.
Cons
  • Lack of professional customer service
  • I gave a review their customer service sucks
Reason of review
Poor customer service
Loss
$108
Preferred solution
Let the company propose a solution
1.0
Details
I was not given a Return Material Authorization Number for boot studs because Gemplers does not keep my credit card info (they emailed me). Hard to believe ....so I emailed my card number to them, again . Gempler emailed back that they needed my 3 digit security code....
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Review
#997772 Review #997772 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Short Review on November 01, 2016

1.4
Details
I bought priduct that was defective. Small dollar amount. Astounded that Gemplers refused to replace it. Been a customer a long time and referred lots of people to Gemplers. No More
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Review
#947242 Review #947242 is a subjective opinion of poster.
Reason of review
Damaged or defective
2.2
Details
I purchased their 'super expensive' tire sealer pump (over $200.00) and used maybe 5 times and it stopped working. Sent inquiry to them, their reply, " our of warranty and if it weren't we no longer carry this product" What a sorry sorry *** company. They will never...
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Review
#882786 Review #882786 is a subjective opinion of poster.
Cons
  • I gave a review their customer service sucks
Reason of review
Bad quality
1.5
Details
Ordered Thorogood boots and 2 coveralls with personalized lettering. What I received was Muck boots and one coverall without lettering. There was not one product that I ordered that was correct. Called for RMA and started the RMA process but was put on hold. After...
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1 comment
Anonymous
#993527

6/12 - As of today nothing. Supervisor indicated she should resolve this after contacting the service department - last week.

I had finally received the RMA and sent it back but still no credit and surprise - another new charge on my debit card without my authorization.

Review
#642251 Review #642251 is a subjective opinion of poster.
Reason of review
0 out of 3 items ordered were correct
Loss
$200
Preferred solution
Full refund

Gemplers Customer Service BAD

After placing an order from their website I waited and waited for my product. After 1 month I call - long distance because their 800# does not work in Canada, I was told the item would ship by August 31 - this is after 10 mins because she could not even find my order. I called again a month later - long distance to be told - I can't find your order but I will call you back. I then get an email saying the item cannot ship to Canada - so they cancelled the order! After waiting over 2 months!!! Don't waste your time cause they certainly wasted mine.
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2 comments
Anonymous
#617847

Maybe it's because you are from Canada.

Anonymous
#224379

I too had problems. I put in an order, they verified my address, but wound up sending the order to my previous residence.

After not receiving it, I called them after running it thru UPS tracking and told them what happened. I'm pretty sure the person living there just kept my order, which had already been charged to my credit card. Every day I called them and every time they said they would call back, and never once did. After 2 weeks of this, I finally got a hold of someone in management and refused to hand up until I got some action.

Then they re-shipped the order, re-charged my card, and I waited another 2 weeks before my card was credited. It finally got resolved and they had to eat the first order, but this kind of hassle I don't want again.

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Review
#196962 Review #196962 is a subjective opinion of poster.

Contact Gemplers Customer Service

Mailing Address:
PO Box 5175
Janesville, Wisconsin 53547
United States
Phone:
(800) 382-8473
All Gemplers Contacts